🚀 Join Our Team as a VIP Manager!

About the jobWe are a dynamic Web3 incubator, launching some of the most innovative startups in the crypto industry. We are currently seeking a VIP Manager for a Crypto Casino and Sportsbook. This role offers the unique opportunity to build and manage our VIP function while directly interacting with our key players. This position is perfect for those who are passionate about customer service and the crypto industry, and are looking for a hands-on role with significant growth potential.

Responsibilities

• Develop and manage the VIP management function.
• Build and maintain strong relationships with VIP customers, acting as their primary point of contact and addressing any issues or concerns promptly and effectively.
• Work closely with the team to ensure player satisfaction.
• Create personalised VIP experiences and rewards to increase player engagement and loyalty.
• Monitor VIP player activity and spending patterns to identify opportunities for upselling and cross-selling.
• Identify opportunities to improve the VIP experience.
• Stay up-to-date with industry trends and best practices in VIP management to ensure our program remains competitive and innovative.

Requirements

• VIP Management: Build and maintain relationships with high-value customers (VIPs) by providing personalized service, addressing their needs and concerns, and ensuring their overall satisfaction with the casino experience.
• Operations: Manage and oversee all VIP customer service operations.
• Monitoring: Monitor VIP player activity, including their gaming habits, preferences, and spending patterns, to identify opportunities for upselling, cross-selling, and personalised offers.
• Resolve Issues: Act as a point of contact for VIP players to address any issues, disputes, or concerns they may have, and work to resolve them promptly and satisfactorily to maintain high levels of customer satisfaction and loyalty.
• Analysis: Monitor gaming trends and customer feedback to continuously improve the VIP experience.
• Foster a culture of excellence and service within the VIP management department.